win1 Casino & Sportsbook Data Care

This page describes what we collect when you use win1 and how we keep that data protected. We at win1 are committed to transparency about your personal information, how we process it, and the rights you hold over it.

Our services are available only where local law permits. When you create an account on win1, verify your identity, or make a deposit through DANA, e-wallet, mobile banking, or other supported payment methods, we collect and store specific data to operate our platform securely and comply with applicable regulations.

What We Collect on win1

We collect your email address, phone number, and full name during account registration. We also collect identity documents—such as a national ID card or passport—when you verify your account. This verification step is mandatory before you can withdraw funds or access certain features on win1.

When you make a deposit or withdrawal, we record the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, or e-wallet), the amount, and the timestamp. We also log your IP address, device type, and browser information to detect fraud and ensure account security.

Our win1 platform tracks your activity—which markets you view, which games you play, and how long you stay active. We use this data to improve our service, troubleshoot technical issues, and personalise your experience where permitted by law.

How We Use Your Data

We use your personal information to operate win1, process your transactions, and verify your identity. Our primary purpose is to deliver a secure gaming and sportsbook environment where you can access football markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slots, and esports markets.

We also use your data to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. If you are based in Jakarta, Surabaya, Bandung, or Medan, we may retain your information longer to meet local regulatory requirements.

We do not sell your personal data to third parties. However, we may share your information with payment processors, fraud-detection services, and legal authorities when required by law or to protect the integrity of win1.

Your Rights and Choices

You have the right to access, correct, or delete your personal data held by win1. You can request a copy of your information or ask us to update inaccurate details by contacting our support team.

You may also opt out of marketing communications at any time. However, we will continue to send you transactional emails—such as deposit confirmations, withdrawal notifications, and account security alerts—because these are essential to operating win1.

If you wish to close your win1 account, we will retain your data for the period required by law, typically to satisfy AML and tax obligations. After that retention period, we will securely delete or anonymise your information.

Cookies and Tracking

We use cookies to remember your login status, language preference, and betting history on win1. These cookies help us deliver a faster, more personalised experience when you return to our platform.

You can disable cookies in your browser settings, but doing so may limit your ability to use certain features of win1. We also use analytics tools to understand how users interact with our sportsbook and casino sections, so we can improve performance and fix bugs.

Contact and Updates

If you have questions about how we handle your data on win1, or if you wish to exercise your rights, please contact our support team. We will respond to your request within a reasonable timeframe, subject to verification of your identity.

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on win1. Your continued use of our platform after such updates constitutes your acceptance of the revised policy.

Our commitment is to keep your data secure, use it only for the purposes described here, and respect your privacy as you enjoy football markets, live-dealer games, and other entertainment on win1. For detailed information about our terms of service, see our Terms and Legal Notice